Our Privacy Commitment

We are committed to meeting all relevant privacy and data protection laws and giving you confidence that we will protect your personal information. Our aim is to minimise the information we keep about you and to keep it for the least possible time, depending on what your data is used for. We will never sell your data or share it with third parties beyond any legal requirement.

The information we collect from you and why we need it

The information we collect and retain about you varies depending on how we transact with you.

WEBSITE USAGE — our website may use automated cookies and other mechanisms to monitor the usage and performance of our website. A complete list of possible cookies can be found on the Squarespace website here.

NEWSLETTER SIGN UP — we will keep your first and family name together with your email address. This will be used to keep you up to date with our news and developments and to inform you of special offers and events.

BOOKINGS & BOOKING ENQUIRIES — we collect a variety of information to help us fulfil the obligations of our contract with you to provide you with the services we offer. This information may include such things as: your name, address and contact information including phone and email; names of your guests plus any dietary and medical information (e.g. allergies) that you may share with us.

INFORMATION WE DO NOT COLLECT — we do not collect and keep payment information such as credit card data. We process your card payments directly into third party services, either online or over the phone, and do not ever retain records of your data on our own systems.

How we store, process and retain your personal information

The information you provide is stored as securely as we can. We use a variety of third party services to store and process your data, such as our website provider (Squarespace) and email services, as well as backup services which may be both onsite and offsite.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(A) your consent which we ask when collecting your information and which you may remove at any time by contacting us using the information on this page;

(B) we have a contractual obligation to fulfil the service we have offered you;

(C) we have a legitimate interest, for example to email you with news and updates on our business.

We retain the information you provide for as short a time as possible depending on the business requirement and any statutory requirements we have, for example tax records and reporting.

• Your name and email provided for newsletters and updates will be retained unless and until you unsubscribe from our marketing lists. An unsubscribe link is included in all our mailings.

• Your booking information will be stored for a period of 6 years for our tax records

• The dietary, medical and guest details gathered for any service we have offered will normally be deleted within 1 year of the date we deliver our services to you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the contact information on this page if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact information on this page. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address and details are:           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Third-party Links

Our website includes links to third-party external websites. Clicking on those links may take you to third-party websites which we do not control and cannot be responsible for their individual privacy policies which may allow third parties to collect or share data about you. We strongly encourage you to read the privacy notice every time you visit a new website.